The MSc Program “Energy Systems and Sustainability” has established a formal complaints and appeals mechanism in order to ensure transparency, fair treatment, and meaningful student support in matters related to academic life. Through this mechanism, postgraduate students are given the opportunity to raise substantiated concerns or submit an academic appeal whenever they believe that an academic difficulty or possible failure has not resulted from their own fault or omission, but is instead related to the evaluation process, the quality of teaching or supervision, or the lack of adequate support facilities and resources. The operation of this mechanism is governed by fundamental principles such as transparency, the right to a fair hearing, the collection of evidence, and proper record-keeping.
Students may seek advice and support from their Academic Advisor, the NTUA Student Welfare Services, or the NTUA Student’s Advocate, while the mechanism itself includes distinct stages of informal investigation, formal investigation, and final evaluation or review. Academic appeals are submitted individually and within a specific period following the notification of results, whereas complaints may be submitted either individually or collectively, orally or in writing, through the Program’s designated communication channels. In this way, the Program fosters a culture of trust, accountability, and continuous improvement, while safeguarding the quality of the student academic experience.